Customer service!
1. When the customer approaches the sales counter with a product to buy always be cheerful and helpful
2. It may not always be possible but try to build a rapport with the customer.
3. While wrapping the item ask if there is anything else you can help the customer with.
4. If your store has a loyalty program ask the customer if he/she would like a loyalty card. This could help to entice the customer to return for repeat business.
5. Inform the customer that if the product bought does not fit then they can return it and exchange it for the correct size.
6. Always thank the customer. Most people appreciate being thanked after they have spent money purchasing products.
2. It may not always be possible but try to build a rapport with the customer.
3. While wrapping the item ask if there is anything else you can help the customer with.
4. If your store has a loyalty program ask the customer if he/she would like a loyalty card. This could help to entice the customer to return for repeat business.
5. Inform the customer that if the product bought does not fit then they can return it and exchange it for the correct size.
6. Always thank the customer. Most people appreciate being thanked after they have spent money purchasing products.
I am sure that you do all of these tips, but when it is busy it can be hard to, but it will encourage repeat custom!
No comments:
Post a Comment